ScanPower Support

General & Account Management 12

• How much does it cost to use ScanPower?
• How to Create a Seller Central Sub-Account for Use with the Restricted Brand/Item Check in MOBILE, SCOUT or LIST
• How to Add and Manage Sub-Users
• How do I update my billing information?
• How to Change Your Password

View all 12

Getting Started 12

• ScanPower Live Q & A Forums
• Does ScanPower have a recommended browser?
• How to check if an item is eligible to send to FBA
• FBA Links to Help You Get Started
• Upload Inventory Cost and Sales Data from Inventory Lab

View all 12

Printing 19

• Recommended Printer Set-up: Zebra ZPL Direct Printing
• Recommended Printer Set-up: DYMO Direct Printing
• My DYMO printer is set-up and selected via LIST settings but still will not print.
• What kind of labels do I need for my DYMO 450?
• Does ScanPower support additional printers other than the DYMO 450?

View all 19

PREP & SHIP 40

• PREP & SHIP Overview
• PREP & SHIP Settings
• PREP & SHIP Quick Settings Menus
• Manage and import OA and Wholesale buys with ScanPower Google Sheets™ Add-on
• Managing Ship From Addresses in PREP & SHIP

View all 40

Prep Center Resources 4

• How to Use "Prep & Ship"
• Giving Prep Center Sub-User Access to Prep Customers
• Using ScanPower as a Prep Center
• Prep Center and 3PL Pricing FAQ

Mobile 23

• Mobile Guide
• How to automatically check if you are restricted for a brand or product
• Mobile Variations Viewer
• How enable the IP Claims feature with 100s of Brands who send cease and desist letters
• How to use "Accept/Reject Rules" Setting

View all 23

Report 18

• Sales Report Overview
• Understanding the Inventory Management Screen
• Obtaining Settlement Data from Amazon
• I just started using REPORT, how long will it take for my data to sync?
• Will REPORT allow me to upload or input historic data or only begin tracking from the date I subscribe to REPORT?

View all 18

ERROR MESSAGES 29

• Error: This SKU is not in the Amazon catalog
• What does "invalid carrier shipment data for shipmentid = " mean
• ERROR: Please review your selling price and maximum price and ensure that your maximum price is greater than or equal to your selling price.
• The number of boxes in the uploaded file does not match the number of boxes provided in the PutTransportContent
• What does the Locked Status error message mean?

View all 29

Amazon and Seller Central 5

• How do I use the new Add a Product UI?
• How do I calculate the fulfillment fees charged by Amazon?
• How do I learn about packaging and prep requirements?
• Amazon Product Expiration Guidelines
• FBA Inventory Storage Limits

Getting Started 1

• >>> START HERE ! >>>

Newsletters & Notices 2

• Separating Purchase Orders from Batches | December 2023
• Send to Amazon ScanPower Update | October 2022