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Knowledge base
Frequently Asked Questions
General & Account Management
19
How to use ScanPower
[Effective April 1st, 2019] How much does it cost to use ScanPower?
How to Create a Seller Central Sub-Account for Use with the Restricted Brand/Item Check in MOBILE, SCOUT or LIST
How to Add and Manage Sub-Users
Why was I auto-billed following my free trial?
View all 19
Getting Started
16
Does ScanPower have a recommended browser?
Why do I have to link ScanPower to my Seller Central account?
How to check if an item is eligible to send to FBA
FBA Links to Help You Get Started
Upload Inventory Cost and Sales Data from Inventory Lab
View all 16
Printing
22
Recommended Printer Set-up: DYMO Direct Printing
Printer Set-up: Zebra ZPL Direct Printing
My DYMO printer is set-up and selected via LIST settings but still will not print.
What kind of labels do I need for my DYMO 450?
Does ScanPower support additional printers other than the DYMO 450?
View all 22
Boxt
18
How to use Boxt
Box content information required for shipments to Amazon
Who should use BoxT?
How to Import Shipments into BoxT
Printing BoxT carton 2D and shipping labels?
View all 18
Mobile
24
Mobile Guide
How to automatically check if you are restricted for a brand or product
MOBILE Set-up and Walk Through - iOS
Mobile Variations Viewer
How enable the IP Claims feature with 100s of Brands who send cease and desist letters
View all 24
Batch and List
63
How to use Batch Listing
How to list an item in LIST?
How to Import Buylist
How to automatically check if you are restricted for a brand or product in Mobile, Scout and List
Manage and import OA and Wholesale buys with ScanPower Google Sheets™ Add-on
View all 63
Scout
7
What is SCOUT and how does it work?
SCOUT Video Tutorial
Information for the item I scanned is incorrect.
Can I see my search history in SCOUT?
Using the BUYLIST in SCOUT.
View all 7
Evaluate
15
What is EVALUATE and how does it work?
Evaluate Video Tutorial
My spreadsheet download does not include Cost or calculate fields
How many files can I have processing at a given time in EVALUATE?
Evaluate - All Columns Explained
View all 15
Report
17
Sales Report Overview
Understanding the Inventory Management Screen
Obtaining Settlement Data from Amazon
I just started using REPORT, how long will it take for my data to sync?
Will REPORT allow me to upload or input historic data or only begin tracking from the date I subscribe to REPORT?
View all 17
Amazon and Seller Central
6
How do I use the new Add a Product UI?
How do I calculate the fulfillment fees charged by Amazon?
How do I learn about packaging and prep requirements?
How do I print shipping labels?
Amazon Product Expiration Guidelines
View all 6
ERROR MESSAGES
6
Error: This SKU is not in the Amazon catalog
Error Code 5665
MESSAGE FROM AMAZON Please review your selling price...
Error | ScanPower message: no FBA items found to create shipment plan with
Hazmat and Dangerous Goods
View all 6
Prep Center Resources
2
Giving Prep Center Sub-User Access to Prep Customers
Using ScanPower as a Prep Center
Community forums
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ScanPower Forums
Tips and Tricks
13
Creating new sources
Posted by
Paul Miller
,
over 1 year ago
Last Reply
by Paul Miller
over 1 year ago
REPRICE Set-up Tips
Posted by
Andrea Q.H. Fernandez
,
about 8 years ago
Last Reply
by Kim England
almost 2 years ago
pairing my kdc200 with scanpower
Posted by
mary s
,
over 2 years ago
Last Reply
by mary s
over 2 years ago
See all 13 topics
Report a problem
26
listing asking for dimensions
Posted by
Gladys Muntz
,
over 6 years ago
Last Reply
by Dawn Bennett
11 months ago
Restrictions
Posted by
Jeremy Cathey
,
almost 3 years ago
Last Reply
by ScanPower
11 months ago
Bottom Purple Tool Ribbon
Posted by
Paul Miller
,
over 1 year ago
Last Reply
by Paul Miller
over 1 year ago
See all 26 topics
Feature Requests
33
Direct Printing Capability with BT Printers
Posted by
Michael
,
11 months ago
Last Reply
by ScanPower
11 months ago
CHA CHING (literally)
Posted by
Jennifer Tokley
,
about 1 year ago
Last Reply
by Jennifer Tokley
about 1 year ago
Hybrid print label on scan
Posted by
Bicycle Addiction
,
about 1 year ago
Last Reply
by Bicycle Addiction
about 1 year ago
See all 33 topics