ScanPower Support

General & Account Management 17

• How to Create a Seller Central Sub-Account for Use with the Restricted Brand/Item Check in MOBILE, SCOUT or LIST
• How to Add and Manage Sub-Users
• Why was I auto-billed following my free trial?
• How to Add, Edit, and Manage Expiration Dates
• How do I update my billing information?

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Getting Started 17

• ScanPower Live Q & A Forums
• Does ScanPower have a recommended browser?
• Why do I have to link ScanPower to my Seller Central account?
• How to check if an item is eligible to send to FBA
• FBA Links to Help You Get Started

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Printing 22

• Recommended Printer Set-up: DYMO Direct Printing
• Printer Set-up: Zebra ZPL Direct Printing
• My DYMO printer is set-up and selected via LIST settings but still will not print.
• What kind of labels do I need for my DYMO 450?
• Does ScanPower support additional printers other than the DYMO 450?

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New BoxT 27

• New BoxT Settings
• BoxT Quick Settings Menus
• Importing Shipments into New BoxT
• New BoxT | Tags
• New BoxT | Main Screen

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Boxt 19

• New Boxt Intro
• How to use Boxt
• Box content information required for shipments to Amazon
• Who should use BoxT?
• How to Import Shipments into BoxT

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Prep Center Resources 3

• How to Use New BoxT
• Giving Prep Center Sub-User Access to Prep Customers
• Using ScanPower as a Prep Center

Mobile 24

• Mobile Guide
• How to automatically check if you are restricted for a brand or product
• MOBILE Set-up and Walk Through - iOS
• Mobile Variations Viewer
• How enable the IP Claims feature with 100s of Brands who send cease and desist letters

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Report 17

• Sales Report Overview
• Understanding the Inventory Management Screen
• Obtaining Settlement Data from Amazon
• I just started using REPORT, how long will it take for my data to sync?
• Will REPORT allow me to upload or input historic data or only begin tracking from the date I subscribe to REPORT?

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ERROR MESSAGES 9

• Error: This SKU is not in the Amazon catalog
• Error Code 5665
• MESSAGE FROM AMAZON Please review your selling price...
• Error | ScanPower message: no FBA items found to create shipment plan with
• Hazmat and Dangerous Goods

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Amazon and Seller Central 6

• How do I use the new Add a Product UI?
• How do I calculate the fulfillment fees charged by Amazon?
• How do I learn about packaging and prep requirements?
• How do I print shipping labels?
• Amazon Product Expiration Guidelines

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