Chrome is the recommended browser for the best experience using all of the ScanPower features, including direct printing with your DYMO printer. Where instructions refer to Firefox, please know that Firefox is NOT our recommended browser and we may not be able to guarantee and support its use. 


DYMO Direct Printing, in conjunction with the Chrome browser, is the recommended printer set-up for ScanPower. DYMO Direct Printing allows users to print FNSKU labels from List or BoxT while bypassing the print dialog modal for maximum efficiency. This printer set-up is specific to ScanPower and different from the basic DYMO set-up.  


Recommended Equipment

DYMO 450 LabelWriter Printer

30252, 30334, 30336 or 30321 Labels


Recommended Software

Use the links below to install the correct driver for your DYMO printer.  Additionally, be sure that you do not have more than one printer driver for your printer installed as this will result in ScanPower not detecting your printer.  From the main screen you can search for "DYMO Connect" on Windows or "DYMO Label" on Mac to verify the correct version is installed:




DYMO Printer Guides

Dymo Software for Mac 

NOTE: do NOT install Dymo Connect for Mac. It will not work. If you download v1.4.2 by mistake, it is imperative that you completely UNINSTALL it and install the software linked above for Mac. 

Dymo Software for Windows


FNSKU Label Printing Setup

To use the direct printing feature in BoxT, you need to save the printer in your settings.

Save Printer in Settings

Log in to ScanPower navigate to Settings > Boxt, then select PRINTING on the left side menu.

Scroll down to "Item Labels" and make sure the printer and correct label size are selected:

Then click "SAVE" in the bottom, center of screen.

Troubleshooting

This portion of the article addresses solutions to some common printing issues and problems. If you don't find an answer for your specific question(s) or the proposed solutions don't help you, please open a ticket with support or email support@scanpower.com.


Problem: Printer Won't Print 

On Windows Machines

Verify that you have DYMO Connect installed.  If installed, there will be an executable file named DYMO.DLS.Printing.Host.exe within the DLS working folder (normally found within the C:\Program Files (x86)\DYMO\DYMO Label Software folder on Windows).


This is the default printer software from DYMO. Type in the Windows Search Bar: "Dymo Connect Web Service" and open the app. (You may have to select "Run as Administrator" and enter the admin password if you are logged in to the PC as a sub-user.  



This should start the web service and allow the link above to successfully connect and you will see the DYMO service icon in your system tray.

If at anytime during this process you get a notice of "an insecure connection" please trust that the connection is fine, click ADVANCED and then PROCEED or ADD EXCEPTION to continue on in the process.


If you get an error dialog saying: "Your process does not have access rights to this namespace..", you'll need to allow Windows Communication Foundation (WCF) access to the localhost via HTTP.   Click on the Windows icon in the lower left (formerly Start) and type Command in the search bar. Right-click the Command results above and select "Run as Administrator". Next paste the following command into the prompt and press enter: netsh http add iplisten ipaddress=127.0.0.1:41951


Refresh your BoxT or List settings page and the printer should now be visible in your printer area. Select it and SAVE settings. 


On Mac Machines

Verify that you have DYMO Connect installed.  If installed, there will be an executable file named DYMO.DLS.Printing.Host.exe within the DLS working folder (normally found within the  /Library/Frameworks/DYMO/SDK folder on Mac).


If the Dymo Connect software is not running in the system tray (typically in the upper right-hand corner of the screen), then it is necessary to start the web service. 


Open a terminal prompt and enter the following command: launchctl start com.dymo.dls.webservice 


This should start the web service and allow the link above to successfully connect and you will see the DYMO service icon in your system tray.


Refresh your BoxT or List settings page and the printer should now be visible in your printer area. Select it and SAVE settings. 


Problem: Labels Printing Incorrectly (size or orientation)

Labels are printing, but:

  • not printing the label properly
  • not properly aligned vertically or horizontally 
  • printing too small
  • running off the label / cutting off / being cut off
Examples:

To fix issues related to size, fit, orientation, etc: 

  1. Make sure your label is connected and powered on.
  2. CLICK HERE. This will send a correction to your printer and should print a test label.
  3. Try printing an FNSKU label from within ScanPower. The label should now print at the proper size and orientation.