Chrome is the recommended browser for the best experience using all of the ScanPower features, including direct printing with your DYMO printer. Where instructions refer to Firefox, please know that Firefox is NOT our recommended browser and we may not be able to guarantee and support its use. 


DYMO Direct Printing, in conjunction with the Chrome browser, is the recommended printer set-up for ScanPower. DYMO Direct Printing allows users to print FNSKU labels from List or BoxT while bypassing the print dialog modal for maximum efficiency. This printer set-up is specific to ScanPower and different from the basic DYMO set-up.  


Recommended Equipment

DYMO 450 LabelWriter Printer

30252, 30334, 30336 or 30321 Labels


Recommended Software

Use the links below to install the correct driver for your DYMO printer.  Additionally, be sure that you do not have more than one printer driver for your printer installed as this will result in ScanPower not detecting your printer.  From the main screen you can search for "DYMO Connect" on Windows or "DYMO Label" on Mac to verify the correct version is installed:




DYMO Printer Guides

Dymo Software for Mac 

NOTE: do NOT install Dymo Connect for Mac. It will not work. If you download v1.4.2 by mistake, it is imperative that you completely UNINSTALL it and install the software linked above for Mac. 

Dymo Software for Windows


FNSKU Label Printing Setup

To use the direct printing feature in List or BoxT, you need to save the printer in your settings for each.

Save Printer in List Settings

Log in to ScanPower and navigate to Settings > List and scroll to the Printer section. You should now find the printer, select it and SAVE your settings. If you still don't see the printer listed, then you may need to refresh the page. If you still don't see the printer, proceed to the Troubleshooting Section below.


Save Printer in BoxT Settings

Repeat for Settings > BoxT as needed. You should now find the printer, select it and SAVE your settings. If you still don't see the printer listed, then you may need to refresh the page. If you still don't see the printer, proceed to the Troubleshooting Section below.


Troubleshooting

If printing is still not working in Chrome following these instructions, please enter or click the following link into your browser:

On Macs https://127.0.0.1:41951/DYMO/DLS/Printing/Check

On PCs https://localhost:41951/DYMO/DLS/Printing/Check


  • If you get a message that the DLS Web Service is up and running, then reload the List and BoxT Settings pages to see if the printer is recognized.
  • If you get a message that the connection is refused this likely means the DYMO printing web service is not running. Continue with the troubleshooting procedures below.  


On Windows Machines

Verify that you have DYMO Connect installed.  If installed, there will be an executable file named DYMO.DLS.Printing.Host.exe within the DLS working folder (normally found within the C:\Program Files (x86)\DYMO\DYMO Label Software folder on Windows).


This is the default printer software from DYMO. Type in the Windows Search Bar: "Dymo Connect Web Service" and open the app. (You may have to select "Run as Administrator" and enter the admin password if you are logged in to the PC as a sub-user.  



This should start the web service and allow the link above to successfully connect and you will see the DYMO service icon in your system tray.

If at anytime during this process you get a notice of "an insecure connection" please trust that the connection is fine, click ADVANCED and then PROCEED or ADD EXCEPTION to continue on in the process.


If you get an error dialog saying: "Your process does not have access rights to this namespace..", you'll need to allow Windows Communication Foundation (WCF) access to the localhost via HTTP.   Click on the Windows icon in the lower left (formerly Start) and type Command in the search bar. Right-click the Command results above and select "Run as Administrator". Next paste the following command into the prompt and press enter: netsh http add iplisten ipaddress=127.0.0.1:41951


Refresh your BoxT or List settings page and the printer should now be visible in your printer area. Select it and SAVE settings. 


On Mac Machines

Verify that you have DYMO Connect installed.  If installed, there will be an executable file named DYMO.DLS.Printing.Host.exe within the DLS working folder (normally found within the  /Library/Frameworks/DYMO/SDK folder on Mac).


If the Dymo Connect software is not running in the system tray (typically in the upper right-hand corner of the screen), then it is necessary to start the web service. 


Open a terminal prompt and enter the following command: launchctl start com.dymo.dls.webservice 


This should start the web service and allow the link above to successfully connect and you will see the DYMO service icon in your system tray.


Refresh your BoxT or List settings page and the printer should now be visible in your printer area. Select it and SAVE settings.