DYMO Direct Printing, in conjunction with the Firefox or Chrome browser, is the recommended printer set-up for ScanPower. This printer set-up is specific to ScanPower and different from the basic DYMO set-up. Below is a video tutorial which will walk you through the set-up process.
Please make sure you have the correct driver for your Dymo printer. Use the links below rather than the setup disc which came with your printer. Sometimes updates are released after the production of printers and the disc is no longer up to date. Also, please ensure that you do not have more than one printer driver for your printer installed as this will result in ScanPower not detecting your printer. From the main screen you can search for "Dymo Label" to verify that version 8 or above is installed:
DYMO Direct Printing is available with Firefox and Chrome.
BoxT FNSKU label printer setup:
To print FNSKU labels in BoxT install the same software as ScanPower List. The printer should be selectable from the Printer Settings:
If printing is still not working in either Firefox or Chrome following these instructions (and after trying both browser options - Firefox and Chrome), please enter the following link into your browser: https://127.0.0.1:41951/DYMO/DLS/Printing/Check (DLS >= 8.7.2) or https://localhost:41951/DYMO/DLS/Printing/Check (DLS <= 8.7.1) or
If you get a message that the DLS Web Service is up and running, then reload the page with ScanPower/Boxt to see if the printer is recognized in Settings->List or Settings->Printing
If you get a message that the connection is refused this likely means the DYMO web service is not running.
Verify that you have Dymo Label vs Dymo Connect. Some users have reported the latest software called Dymo Connect does not print. If so, uninstall Dymo Connect and install Dymo Label 8.7.3 from the link above.
If still not working, click the Windows Icon then select Run and enter the path below:
C:\Program Files (x86)\DYMO\DYMO Label Software\DYMO.DLS.Printing.Host.exe
Alternatively, you can search for "Command" and load the Command program and paste the above into the prompt.
This should allow the link above to successfully connect and you will see the Dymo service icon in your system tray.
If at anytime during this process you get a notice of "an insecure connection" please trust that the connection is fine, click ADVANCED and then PROCEED or ADD EXCEPTION to continue on in the process.
If you get an error dialog saying: "Your process does not have access rights to this namespace..", you'll need to allow Windows Communication Foundation (WCF) access to the localhost via HTTP. Click on the Windows icon in the lower left (formerly Start) and type Command in the search bar. Right-click the Command results above and select "Run as Administrator". Next paste the following command into the prompt and press enter: netsh http add iplisten ipaddress=127.0.0.1:41951
DYMO Direct Printer Set-up Video Tutorial:
If you have any question, open a ticket or email firstname.lastname@example.org and we will screen share with you to fix it!