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Frequently Asked Questions
General & Account Management
13
How much does it cost to use ScanPower?
How to Create a Seller Central Sub-Account for Use with the Restricted Brand/Item Check in MOBILE, SCOUT or LIST
How to Add and Manage Sub-Users
How do I update my billing information?
How to Change Your Password
View all 13
Getting Started
12
ScanPower Live Q & A Forums
Does ScanPower have a recommended browser?
How to check if an item is eligible to send to FBA
FBA Resources to Help You Get Started (+ Prep Centers)
Upload FBA & MFN Inventory Cost and Sales Data from Inventory Lab
View all 12
Printing
20
Recommended Printer Set-up: Zebra ZPL Direct Printing
Recommended Printer Set-up: DYMO Direct Printing
My DYMO printer is set-up and selected via LIST settings but still will not print.
What kind of labels do I need for my DYMO 450?
Does ScanPower support additional printers other than the DYMO 450?
View all 20
PREP & SHIP
51
PREP & SHIP Overview
PREP & SHIP Settings
PREP & SHIP Quick Settings Menus
Manage and import OA and Wholesale buys with ScanPower Google Sheets™ Add-on
Managing Ship From Addresses in PREP & SHIP
View all 51
Prep Center Resources
4
How to Use "Prep & Ship"
Using ScanPower as a Prep Center or 3PL
Giving Prep Center Sub-User Access to Prep Customers
Prep Center and 3PL Pricing FAQ
Mobile
26
Mobile Guide
How to automatically check if you are restricted for a brand or product
How does Live Arbitrage works ?
Mobile Variations Viewer
How enable the IP Claims feature with 100s of Brands who send cease and desist letters
View all 26
Report
15
Sales Report Overview
Understanding the Inventory Management Screen
I just started using REPORT, how long will it take for my data to sync?
Will REPORT allow me to upload or input historic data or only begin tracking from the date I subscribe to REPORT?
My Settlement Reports are scheduled but they do not appear to have loaded into ScanPower.
View all 15
ERROR MESSAGES
33
Error: This SKU is not in the Amazon catalog
What does "invalid carrier shipment data for shipmentid = " mean
ERROR: Please review your selling price and maximum price and ensure that your maximum price is greater than or equal to your selling price.
The number of boxes in the uploaded file does not match the number of boxes provided in the PutTransportContent
What does the Locked Status error message mean?
View all 33
Amazon and Seller Central
5
How do I use the new Add a Product UI?
How do I calculate the fulfillment fees charged by Amazon?
How do I learn about packaging and prep requirements?
Amazon Product Expiration Guidelines
FBA Inventory Storage Limits