ERROR MESSAGES

Responses to routine error messages our customers may receive, either from ScanPower or from Amazon.

Error: This SKU is not in the Amazon catalog
The Error: This SKU is not in the Amazon catalog. If you are receiving this message after submitting a multi-marketplace inventory file and the designated...
Thu, 22 Dec, 2022 at 12:14 PM
What does "invalid carrier shipment data for shipmentid = " mean
This error typically means that one or more of your boxes exceeds the dimensions guidance from UPS, Amazon's only carton contents API partnered carrier...
Thu, 29 Dec, 2022 at 2:04 PM
The number of boxes in the uploaded file does not match the number of boxes provided in the PutTransportContent
If you send the box contents to Amazon, then the number of boxes changes, you will return an error worded something like:  "The number of boxes in the...
Thu, 29 Dec, 2022 at 3:37 PM
Error Code 5665
Error Code:  Amazon must approve your brand before you can use it to list products. Brands should be registered through Brand Registry, but if your brand ...
Tue, 10 May, 2022 at 1:29 PM
MESSAGE FROM AMAZON Please review your selling price...
The Error When Amazon detects potential pricing errors in your listing(s), the affected listing(s) may be deactivated to avoid a potentially negative custo...
Thu, 3 Feb, 2022 at 2:19 PM
Error | ScanPower message: no FBA items found to create shipment plan with
Error | ScanPower message: no FBA items found to create shipment plan with This error may be seen after selecting "Create Shipment Plan" during...
Thu, 3 Mar, 2022 at 5:18 PM
Hazmat and Dangerous Goods
The FBA Dangerous Goods program allows you to sell FBA-eligible products that have been classified as dangerous goods. Dangerous goods (also called hazm...
Tue, 8 Mar, 2022 at 1:42 PM
ERROR: ITEM_WITH_NO_VALID_FC
The error, "ITEM_WITH_NO_VALID_FC," means the item has no eligible Fulfillment Center as it is hazmat (dangerous goods) so you can not list it as ...
Thu, 17 Mar, 2022 at 4:04 PM
Error FTXGatewayService.estimateSpdShipment returned error code: 412
Error Message:  FTXGatewayService.estimateSpdShipment returned error code: 412 This typically means one of the box measurements is way off. Check ...
Tue, 12 Jul, 2022 at 5:00 PM
Understanding FBA Error Messages
This article addresses error messages that one may encounter when listing FBA.  NOT_IN_PRODUCT_CATALOG This issue occurs when Amazon.com’s information is ...
Wed, 21 Sep, 2022 at 4:23 PM