That message usually appears when there was an issue creating the
corresponding shipment in Seller Central in your Shipping Queue. When you list an item in ScanPower we send a feed to Amazon (AMZ) stating you want to list the item. They then send us a feed assigning the item to a shipment.
Please do the following to see if the corresponding shipment was successfully created on AMZ's side:
- log out of ScanPower
- log into Seller Central
- go to INVENTORY > MANAGE FBA SHIPMENTS
- verify that the shipment was created - it should appear in your SHIPPING QUEUE
- verify that the items which appear in the shipment in ScanPower also appear in the shipment when you view the contents from the SHIPPING QUEUE
If shipment was not created and/or the items which appear in ScanPower do not appear in the shipment in Seller Central:
- restart your browser (please make sure you are using a recommended browser - either Firefox or Chrome)
- clear your cookies (How do I clear cookies?)
- log back into ScanPower
- click LIST
- locate the shipment icon
- right-click the icon and select either ARCHIVE or DELETE
- re-list the items
If the shipment does appear in SC and the contents which appear in
ScanPower are also appearing in Seller Central then the error message
was erroneously sent by AMZ and you are fine to proceed.