ScanPower Mobile App Login Issue : ScanPower Support

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ScanPower Mobile App Login Issue

Courtneyj

started a topic about 1 year ago

I’m trying to log into the mobile app but it keeps telling me that I don’t have an active subscription when I do. I can log in using a web browser with no issues, but the mobile app isn’t recognizing my subscription. Please help.

1 Comment

Paul Retherford

said 9 months ago

Hi Courtneyj, this happens when an email or password is entered incorrectly in Settings. On the Mobile app click on the 4 dots in the lower left and touch Settings. Then scroll down to see the login input. Thanks! Paul