Issue: When you click on Print Item Labels, it does not print the labels.

The Error:

When you Right Click on the screen and click inspect, you will see the below error on the console.

Uncaught (in promise) TypeError: Cannot destructure property 'id' of 'e[(t.printer-label || "dieCutLabelLayout")]' as it is undefined.


This usually occurs when the printer is not setup correctly.  This happen mostly with Dymo Printers while printing the Item labels in BoxT. 

What should you do? 

  • Go to  Setting > BoxT > Printing, 
  • Change the label type to a different label type, Save it.
  • Then change it back to the original label type, Save and try again. This should resolve the issue.

If the issue still persist, please open a ticket with below details.

1. Account email id.

2. Batch# / Shipment Id#

3. Item ASIN# / SKU#