Common Keyboard/Input Issues with Mobile ScanPower on iOS : ScanPower Support

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Managing Input Devices on Mobile iOS (Keyboard, Bluetooth Scanner) Print

Modified on: Tue, 20 Jul, 2021 at 2:57 PM

Common Questions/Issues Experienced by Mobile iOS Users

My keyboard is covering the screen and I can't close it.
I can't get my keyboard to open after I scan and need to enter product information.
How do I toggle the keyboard on and off when using the mobile ScanPower app?
How do I use a Bluetooth scanner with the mobile ScanPower app?

Situation 1: With Using Bluetooth Scanner | Continuous Scanning ENABLED

On iOS, if you are using a Bluetooth scanner, you should enable continuous scan in the settings.
Additionally, most scanners have 2 buttons that you click to show/hide the keyboard. For some with only 1 button, you double-click the big button.

Situation 2: Without Using Bluetooth Scanner | Continuous Scanning DISABLED

If you are NOT using a Bluetooth scanner, go into SETTINGS and disable Continuous Scan or it will continuously focus on the input at the top and show the keyboard.

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