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ERROR: MSKU "xxxxx" expected msku to be "xxxxx" ERROR: MSKU "xxxxx" expected prepOwner to be "SELLER" but got "NONE"
ERROR: MSKU "xxxxx" expected msku to be "xxxxx" ERROR: MSKU "xxxxx" expected prepOwner to be "SELLER" but got "NONE"

Unable to confirm packing when prepOwner is set incorrectly

Paul Retherford avatar
Written by Paul Retherford
Updated this week

If you see an error similar to this it means the prep information was set incorrectly:
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​ERROR: MSKU "2025-01-01-B08Y57M5WW" expected msku to be "2025-01-01-B08Y57M5WW" but got "2025-01-01-B09NC2ZH5J", prepOwner to be "SELLER" but got "NONE"
ERROR: MSKU "2025-01-01-B09KS536B1" expected prepOwner to be "SELLER" but got "NONE"

You can usually fix the problem by clicking the Edit button next to the batch item and simply click Save to update the prepOwner on the item.

If the error reappears more then 3 times or it does not solve the problem, ScanPower support can help you bulk fix the batch items.

Related Articles
Error: This SKU is not in the Amazon catalog
Error Code 5665
validation errors detected: Value '' at 'request.packageGroupings.1.member.boxes.1.member.items.4.member.prepOwner' failed to satisfy constraint: Member must satisfy enum value set: [AMAZON, NONE, SELLER]
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