Mobile

How do I turn off the beep which occurs after each scan?
The beep is turned off differently depending on which type of device you are working. iOS: click on the grey gears icon from the main screen o...
Mon, 22 Sep, 2014 at 9:33 AM
Why am I getting the "item not found" message? Why is ScanPower not pulling the item information?
The item not found message means the item you scanned does not have a product page on Amazon associated with the UPC/ASIN/ISBN you entered.  You can double ...
Sat, 4 Oct, 2014 at 11:02 PM
What does the shopping cart icon mean?
The shopping cart icon which may appear next to an offer in ScanPower MOBILE or in the price pop-up indicates that the specific offer has the Buy Box.  The ...
Mon, 22 Sep, 2014 at 9:33 AM
What is the "There was an error processing your request, please try again." error message.
  This message can be caused by a couple of different issues: 1) an issue with the status of your Seller Central account and 2) a disconnect in the link...
Mon, 3 Oct, 2016 at 9:22 AM
What does the message, "Your search for "___" did not match any products" mean?
The message "Your search for "___" did not match any products" means Amazon does not have a product page for the item you entered, under...
Mon, 22 Sep, 2014 at 9:33 AM
The "ScanPower recommends an unlimited data plan" message will not go away and I cannot access MOBILE.
If the pop-up window that says ScanPower recommends an unlimited data plan will not allow you to click out to access MOBILE all you need to do is close th...
Mon, 29 Dec, 2014 at 8:27 AM
I get this error message when I scan: A connection failure occurred. SSL problem. (Posssible causes may include a bad/expired/self-signed certificate, clock set to wrong date)
  This is a ScanPower settings issue.  Below are directions for correcting this for iOS and Android. iOS: First you need to shutdown the app ...
Mon, 22 Sep, 2014 at 9:33 AM
How do I re-install the mobile app?
Directions to re-install using iOS: https://www.youtube.com/watch?v=M_5yr2CteM4 Android: https://www.youtube.com/watch?v=miE9vNzX__Q The iOS app is...
Mon, 22 Sep, 2014 at 9:33 AM
Why am I being asked to complete a captcha?
The Captcha you are seeing is Seller Central (SC) asking for additional verification. If you open Safari on the phone and login to your SC account, it...
Thu, 17 Nov, 2016 at 9:14 AM
How to Join the Android Beta Program
Search "ScanPower Mobile" in the Google Play Store and select it from the results Scroll down the page until you see the "Join the beta&q...
Mon, 28 Oct, 2019 at 10:30 AM