Why can I not change the condition of my item?
This solution refers to changing the condition when it was incorrectly entered as well as changing the condition of a REPLENISHMENT item at a new conditio...
Thu, 27 Jun, 2019 at 9:45 AM
Can I send Case Packed items?
Yes, ScanPower now processes case packed items.  (Information on case packed items and what it means to list case packed items can be found here.)  To ...
Mon, 23 May, 2016 at 12:34 PM
Why is my shipment splitting to create multiple shipments?
Items may be splitting into new shipments for a variety of reasons.  The most common is because Amazon determines which items go to which Fulfillment Center...
Fri, 11 Aug, 2017 at 1:46 PM
How do I add dimensions?
When you enter an item which requires dimensions a pop-up window will appear in which you can add them.  Make sure you use inches and pounds for measureme...
Mon, 22 Sep, 2014 at 9:24 AM
How does Inventory Placement work?
  Inventory Placement is an optional service that allows all quantities of a single MSKU to go to the same warehouse. This does not prevent split shi...
Mon, 2 Feb, 2015 at 12:36 PM
My Net Payout seems inaccurate. How can I refresh it?
If your Net Payout show N/A or is out of date you can refresh by clicking the refresh button:
Mon, 11 Mar, 2019 at 10:41 PM
How do I change the name of a shipment?
 You can change the name of a shipment by opening the shipment and double clicking on the blue shipment name.
Tue, 10 May, 2016 at 11:15 AM
How do I print more than one label for an item with quantity > 1?
You can print the number of labels that corresponds to the qty of the item in the shipment you are working on by going into SETTINGS > LIST and checking ...
Mon, 11 Mar, 2019 at 10:42 PM
How do I edit condition notes?
Condition notes are easily edited.  You can edit your default notes by going into your LIST settings: SETTINGS > LIST.  Next, scro...
Mon, 23 May, 2016 at 12:33 PM
How can I view my listing history?
 You can navigate to to seeing the listing history associated with your account, including by whom the item was lis...
Thu, 5 May, 2016 at 1:26 PM