If your account is not syncing it is most likely because your ScanPower account is not linked to your Seller Central account.  To check this do the following:

  • Log-in to ScanPower
  • Click SETTINGS > ACCOUNT

In the top section of your account page you should see your Merchant ID. 

If there is nothing there then your accounts are NOT linked.  To link them go here:  https://unity.scanpower.com/mws and click on CLICK HERE TO BEGIN.  The process is quick and easy and we walk you through the whole thing.  It will take you to Seller Central to link your account with your ScanPower account.